Frequently Asked Questions
1- I have just ordered a box color. I would have liked to order in two stages, is this possible?
Your formula is elaborated according to your online diagnosis with the following information:
- Choice of the 3 colours you like and dislike on the colour chart*, The photos of your hair that you have sent us.
- A plant formula is made according to the color you have (hence the request for the photo).
If, however, between this diagnosis and your new order of color, the color of your hair is different from the photos you sent us, or if the color of your previous application does not suit you and/or you wish to change it, we will need your photos again:
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true
indoor lights that alter your true color and distort the diagnosis.
After that, we will work out a new formula if your request is feasible
*The colours on the colour chart do not correspond to specific formulas or pigments in the range. They are suggested images to help us understand your likes and dislikes, so we can determine if your request is possible in vegetable or not.
Reds, purples, greys, as well as lightening or fading are not possible in vegetable.
2- The color I had chosen is impossible to achieve because it is too light but I don't want to be too dark. What solution do you have to offer me for a nice result?
During your diagnosis, you requested a lighter color than the one you are currently wearing.
As plant-based cannot clarify, we are unable to respond to this request.
Currently you have strands blondes made with bleaching powder.
It is possible to colour these strands in different ways to avoid going too dark all at once, using highlights golden blond, Venetian blond or copper blond.
But if you want to get your natural color back (no hot highlights ), this will require automatically including an indigo pigment that will prevent you from re-lightening or re-brushing/strands.
As your first request was to lighten, I strongly advise against this option for the time being as you may find yourself going too dark and turning green if you are trying to lighten a color that contains indigo.
If you are interested in highlights warm blondes (golden blondes, copper blondes, Venetian blondes), which will give you the opportunity to do highlights if you wish, I invite you to redo your diagnosis online, by choosing on the colour chart the different highlights that you like and dislike, and by specifying in the comments that you still wish to be able to do highlights.
Don't forget to attach your photos:
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true
indoor lights that alter your true color and distort the diagnosis.
Following this, we will develop a new formula.
*The colours on the colour chart do not correspond to specific formulas or pigments in the range. They are suggested images to help us understand your likes and dislikes, so we can determine if your request is possible in vegetable or not.
Reds, purples, greys, as well as lightening or fading are not possible in vegetable.
3- I'm about to order a new box color to make a new coloring . I find that the effect of my last coloring did not last very long. After 2 months, I could see a few white hairs that had been coloured. So should I change my formula (from color )?
coloring is a coloring that grows and binds around the hair due to the naturally acidic pH of the hair's keratin.
The appearance of previously coloured white hair can be caused by several things:
- Either your formula is too clear (= if this is the case you can see it from the beginning),
- Either the mixture was made with too much waterwhich diluted the color,
- Either the product is not sufficiently applied in thick layers with fine separations (= lack of product = thinner sheathing and therefore fades more quickly),
- Either the shampoo you are using is not not adapted (pH, too aggressive ingredients ...), which can "scratch" the color with each shampoo and make it fade,
- Either the styling or care products you use contain film-forming agents, silicones or other derivatives that are occlusive, creating a film that decreases the setting and durability of the color,
- Either the the hair scales are weakened due to a lack of moisturising and nourishing care, or following the taking of medication, which limits the durability of the color ,
- Or maybe it has been a long time since the color has been lengthened and in this case it is a normal and natural thinning (do not forget that summer, sun, sea etc... require even more care on the hair to keep it healthy and maintain a beautiful color).
It is important to remember that coloring also preserves the hair's colour nuances and that when there is white hair, it is always a little lighter than other dark hair
So from the indications you have given us, I don't think this is the formula that needs to be changed.
You can also send us photos:
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true
indoor lights that alter your true color ; so that we can observe your hair in more detail.
4 - Is it possible to change from color to coloring ?
The colours on the colour chart do not correspond to specific formulas or pigments in the range. They are suggested images to help us understand your likes and dislikes, so that we can establish whether your request is possible in plant form or not.
Reds, purples, greys, as well as lightening or fading, are not possible in the plant.
Changing the reflection of the color in plant-based is possible if it is a small change (= highlights more or less golden, more or less coppery, more or less intense).
Changing the pitch of the color (from light to dark or vice versa), is possible to darken. The plant-based does not lighten so be careful if you darken too muchYou will have to wait for the hair to grow back because the darker part, coloured in plant-based can no longer be lightened, even with chemistry (=risk of a green reflection that cannot be removed).
5- I come to you after the usual application of color , which despite being applied in the same way as the previous ones, did not work.
I feel like after rinsing the 2nd application, the very light orange color from the 1st application stayed as is. Usually, after the second application, my roots are dark brown tending to green which dissipates within 24 hours.
Poor coverage of the 2nd beat can be due to several things:
- Either the formula is too clear,
- Either it is a protocol error :
- too much water in the mixturetoo much water in the mixture, which diluted the color,
- Not enough product deposited in the roots, or too thick a separation (= lack of product) lack of product)
- Too short pause time.
According to the indications you have given us, since it is the same formula you use and it usually takes well, it is possible that the error is in the protocol.
To correct the color, you can recommend your box and apply your 2nd step, without forgetting to leave your conditioner on for at least 15 minutes, RACINES lengths and tips, on towel-dried hair, in order to preserve the concentration and effectiveness of the treatment.
6- Can you tell me if there is the clay treatment in the box? Because I don't know if I should use the clay mask several times, at least at the beginning, or if once is enough to detoxify my hair...
The clay shampoo-mask is to be used before a coloring in order to remove from the hair the occlusive residues (silicones, film-forming agents and derivatives), which could act as a barrier to the setting of the color.
If you have been using our shampoos and care products since your color , which ensure that the composition is suitable for the care of your color, there is no need to do it again. It would be too purifying for your hair.
If you use other products and styling products such as waxes, thermal products or others, if they contain these so-called occlusive components, it would be better to do it again from time to time.
You will find it on sale at one of our partners: https://www.biocoiff.com/annuaire/
or on our online shop https://www.biocoiff.com/produit/shampoing-masque-argile-bio/
7- I went to a salon for my last color but I find that the color is too dark, what can I do?
The coloring plant-based product cannot lighten the hair.
In order for us to be able to answer your request more precisely, I invite you to send us photos of your current hair:
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true
indoor lights that alter your true color and distort the diagnosis.
Please also indicate the 3 colours you like and dislike on this colour chart*, so that we can see if your request can be realised in colour chart*, so that we can see if your request is feasible in vegetable
*The colours on the colour chart do not correspond to specific formulas or pigments in the range. They are suggested images to help us understand your likes and dislikes, so we can determine if your request is possible in vegetable or not.
Reds, purples, greys, as well as lightening or fading are not possible in vegetable.
8 - I have already had a coloring done in a Biocoiff' salon and I would like to order with the same color that I had done in the salon.
For your color we need to make a diagnosis.
You can do it online here: https://www.biocoiff.com/rebuild-diagnostic-form/
By answering the questions and attaching photos of your hair:
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true color and distort the diagnosis.
9 - I did not receive any indication in my Box color, is this normal?
We apologise for the lack of a protocol sheet which I enclose here:
https://www.dropbox.com/s/04mcvedr0cj2ylv/Protocole%20unique%20print%20temporaire.pdf?dl=0#
10 - If I have white hair, I must be in two stages to optimize the hold of the color, right?
The coloring always covers white hairUnless there is an error in protocol, formula, application or a product on the hair that is a barrier to the development of the color.
The difference between the 1-step protocol (1 application = 1 bag),
and the 2-step protocol (2 applications = 2 sachets),
this is done according to your current color : whether you want to have shades or not and whether you need to darken a lot or not.
The shades are possible with white hair or if you have previously highlighted hair.
To find out, during your online diagnosis we asked you to choose from a colour chart*, 3 colours that you like and don't like and to send us photos of your hair.
If a 1-stage protocol was sent to you, it is because your objective was to have a nuanced and not uniform color .
If this is the case and white hairs are still visible, this can be due to several things:
- Either your formula is too clear,
- Either the mixture was made with too much waterwhich diluted the color,
- Either the break time was not respected,
- Either the product is not sufficiently applied in thick layers with fine separations (= lack of product),
- Either the shampoos, styling or care products you use contain film-forming agents, silicones or other derivatives that are occlusive, creating a film that decreases the grip and durability of the color,
- Either the the hair scales are weakened due to a lack of moisturising and nourishing care, or following the taking of medication, which limits the durability of the color over time.
11 - I would like to order a box color : will it correspond to the color that I usually get in the salon ?
Since you have already been to our salon, your color is recorded in a personal file,
filled in by the hairdresser when you visit.
If your visit to the salon is recent, and there have been no changes to your color in the meantime, either by you or another hairdresser, you can order your box here: https://www.biocoiff.com/produit/box-color-biocoiff/
However, if there have been any changes to color or if you wish to modify it, it is best to make a new diagnosis by sending us your photos, so that we can be sure to send you the right formula.
Link to the online diagnosis here: https://www.biocoiff.com/diagnostic/
- 1 photo of the top of the head (roots)
- 1 photo of the back (your length)
- They should be taken outside in daylight but not in direct sunlight, nor by indoor lights that alter your true color.
12- I have just applied my color and I have hot highlights , should I be worried?
Applying a coloring alone is not easy because it requires a specific technique to be sure to cover all the hair. to be sure to cover all the hair
- Fine separations,
- Apply the product as a poultice to envelop all the hair,
- And don't put any further than the roots, otherwise you run the risk of creating different coloured bars or unwanted highlights .
The highlights YELLOW on white hair are normal on the day because it takes several hours (48H) to allow the color to develop and darken.
If they persist it may be :
- Either your formula is too clear,
- Either the mixture was made with too much waterwhich diluted the color,
- Either the product is not sufficiently applied in thick layers with fine separations (= lack of product) lack of product)
- Either the styling, shampooing or care products you use contain film-forming agents, silicones or other derivatives that are occlusivecreating a film that which reduces the hold and durability of the hair. of the color,
The highlights RED/ORANGE can be linked to several things:
- Application time too long = so pause time too long
- Mixing water too hot (do not exceed 50°)
- The application goes beyond the roots
- The 1st shampoo was not done 48 hours after the color,
- Shampoos, treatments and other hair products are not suitable.
- Medication or heavy treatment can change the pH of the hair and cause the color to turn brown.
If one or more of the situations seem to fit you, do not hesitate to come back to us so that we can help you more precisely.
13 - I would like to cover an old highlight with a plant-based coloring , is this possible?
Applying a coloring alone is not easy because it requires a specific technique to make sure to cover all the hair
- Fine separations,
- Apply the product as a poultice to envelop all the hair,
- And be sure to follow all the protocol and the water dosage.
Without this, there may be gaps or transparency.
The more colours you do, the more you layer the applications, the darker you will make it, especially if you put it on the lengths every time.
But you must not forget that when you darken in plant-based, you cannot lighten afterwards, even in chemistry, because the indigo pigment that allows you to darken comes out green if you try to lighten it.
However, if you wish to redo a color, your hair having been coloured since the photos of your first diagnosis, it is important to redo a new one so that our colourists can adapt the formula to your current color and to your objective (the old formula no longer being adapted).
14 - You have offered me a box coloring. If afterwards I just want to color is it possible?
The application kit is offered to you in order to provide you with the necessary material for an optimal use of the
However, if you are already equipped, you can ask that it not be added in your next boxes, so that we can notify it on your form which will inform the preparers.
To request this, please indicate it in the comments of your next order
15 - I would like to order my first box color, I have already done my diagnosis but I wanted to know what colouring powders are used, is it henna?
The colorings Biocoiff are colorings 100% plant-basedfrom organic agriculture ORGANIC and CERTIFIED by ECOCERT.
These labels ensure that the composition is free of no chemical substances such as PPD, sodium picramate or other metallic salts, contained in certain colorings powders called " plant-based " or "Natural" which are more familiarly called "Henna". Synthetic Henna ".
Natural henna (Lawsonia Inermis from its botanical name), offering a coppery color , is a pure plant which is used in ALL the colorings 100% vegetal because it is what allows the fixation of the other vegetal pigments on the hair allowing the different colours.
However, if you wish to redo a chemical coloring or a highlight following a coloring 100% vegetable, composed of this Natural Hennathis will not be a problem, unlike Synthetic Henna which would burn your hair when in contact with chemicals.
GOOD TO KNOW : If you want to darken your hair with plants, the plant that allows you to do this is INDIGO (Indigofera is its botanical name). color If you find that your hair is too dark and you want to lighten it with a chemical coloring or a highlight (=strands), indigo will prevent you from doing so because its lightening will cause green highlights .
IMPORTANT: coloring cannot lighten hair If you like to regularly change your color from a darker shade to a lighter shade, we advise you to think carefully before switching to plant-based , which will not be able to offer you this possibility.
16 - How often should I do my coloring ?
For the FREQUENCY application; coloring clings very well to the hair and does not wash out (or very little).
The maintenance of the roots is done according to your needs.
Lengthening on the lengths is rare due to its long lasting nature. Moreover, repeated lengthening would darken the color unnecessarily and it could not be lightened afterwards.
17 - How many color can I do with the color box?
The box color contains a standard dose for 1 full head application.
18 - As I cannot take a coloring in lighter tones, what shades would you recommend? And could I have the composition please?
The coloring 100% vegetable allows you to bring to your color of the highlights : Gilded, Copper, Mahogany.
The plants we use vary depending on the type of color we want to achieve as well as the person's application base. They are Ayurvedic plants, dyes, such as natural Henna for orange (Lawsonia), Indigo for blue (Indigofera), neutral Henna (Cassia Italica) etc...
So that we can tell you if the colours you like are possible in plants compared to your current color , please indicate on the colour chart below, the 3 colours you like and the 3 colours you don't like.
Please also attach photos of your hair, taken outside in the shade (no photos indoors or in the sun).
NB: It is not possible to obtain a lighter color than the one you have, nor to obtain red, purple or grey. If, however, these are the colours you like on the colour chart, only chemistry can meet your requirements.
19 - I'm still hesitating to order my box, because a year ago I had already tried colorings plant-based (Khadi & Aromazone brand) in shades of blonde and I had a lot of highlights red hair due to the henna, especially on my white hair, and I didn't like it at all. I chose the shade L03 for the Biocoiff box, can you tell me if I'm likely to have red hair again highlights ?
The colorings 100% plant-based are composed of a plant called natural Henna = ORANGE PIGMENT. This plant is the basis of ALL colorings 100% vegetal because it has the function of providing the basis for ALL the variations of highlights and also allows other pigments to set on the hair.
Without natural orange henna, no coloring is possible.
It is the combination of orange henna and other pigments that provides a varied palette of colours.
For the same formula, the result can be more or less orange depending on the temperature of the water in your mixture, the time you take to apply it, the total pause time, as well as the shampoos and treatments you use.
The use of medication is also a factor in the development of undesirable highlights , despite the correct formula being established.
If you are having difficulty obtaining the color you want, we invite you to make an appointment with one of our salons or partners who will be able to provide you with advice after a more in-depth diagnosis.
20 - What do I need to know before switching to coloring ?
- Yes, I can do a coloring on my chemically chemically coloured hair or with a highlight (strands ).
- The plant-based does not lighten If I find my current color too dark, whether it is natural, chemically coloured or vegetable coloured, I cannot lighten it.
- I would not be able to bleach (=sweep/strands) my coloring if it contains indigo (=mandatory for brown, dark brown, cool blonde colours) If I do this, my hair will be green. I will have to wait until my hair grows back to change my color.
- I could bleach (=sweep/strands) my coloring if it does not containindigo (= copper shades, light golden blonde shades)
- I can do a chemical coloring after a vegetable coloring , but as the coloring plant creates a protective sheath around the hair, and the coloring chemical needs to enter the hair to be effective, the 1st color chemical may not hold up as well. Other chemical techniques (straightening, perming, etc.), follow the same rules.
- Red, purple, grey, bluish black or pastel colours are not possible in 100% vegetable. No plant can produce a "true" red that lasts in 100% plant-based and certified organic. Some Henna are more red than others but either their cultivation is not organic (Yemeni henna type) or metallic salts have been added (= sodium picramate).
If you have a specific request, we advise you to make an appointment with one of our vegetalpartner colourists, so that they can carry out your hair diagnosis.
You can find their different addresses on this link: https: //www.biocoiff.com/annuaire/
21 - What is the purpose of the products contained in the box?
Preparatory shampoo : Gently removes dust and oil residues.
Clay mask shampoo: Cleanses the hair and scalp of occlusive residues such as silicones (the possible rough texture of the hair following its use is normal and will disappear after using the conditioner).
Colouring pigments added to water: Colours the hair by creating a protective sheath around fiber and purifies the scalp.
Conditioner: Helps to remove the last little grains of the color + moisturises the scalp and the hair that has been purified by the clay and the coloring = facilitates detangling and brings shine and softness.
22- Does coloring have a sheathing effect?
The "thicker hair" effect thicker hair "effect is obtained by the sheathing action of coloring .
This winning action is itself obtained thanks to the thickness and regularity of the product applied as a cataplasmThis winning action is obtained thanks to the thickness and regularity of the product applied as a cataplasm, which, by coating the hair, leaves a colouring and protective sheath after rinsing, which also makes the hair more resistant.
To allow this to happenIt is important that all the hair is well coated, applying well in the direction of the hair scales.
Tip: Apply to the lengths by taking the product directly into your hand to ensure that enough is applied.
If the hair is weakenedIf the hair is fragile, it may take 2 to 3 sessions for the sheath to become sufficiently fixed.
At the same time, it will be very important to moisturise and nourish the hair to keep the scales healthy.
Video tutorial application : https://www.youtube.com/watch?v=8BN0T7AyxtE
23 - With the Biocoiff' plant-based coloring will I completely cover my white hair?
The coloring plant works by superimposing color (as in drawing).
What makes white hair is an advantage since it gives you the possibility to choose between 2 results :
1/ A shaded color (as if you had made strands lighter to bring light)
2/ A uniform color
In both cases, white hair is covered. They are simply used in a different way
24 - Is it possible to have a pack to make strands and a coloring ?
A formula for coloring is established according to your current and desired color .
If you are hesitating between a color uniform or a color with lighter shades brought by strands/brush techniques, we advise you to make an appointment with one of our partners, as these techniques can only be done in a salon
25 - I am 70 years old, with more than 35 years of chemical coloring behind me, with or without strands depending on the period, and of course I have grey hair: do you think that a coloring plant-based product would be suitable for me, to restore suppleness, vigour and shine to my hair, and at what maintenance rate?
We naturally lose between 100 and 150 hairs a day, sometimes doubling or tripling at the change of
spring and autumn season.
If the hair loss is more severe, it may be due to : - A dehydrated scalp,
- An oily scalp,
- A scalp choked with occlusive residues,
This is often the result of unsuitable shampoos that are too harsh and/or too full of occlusive ingredients. But also because of a lack of care for the scalp, which is often neglected for fear of making it greasy, and because of chemical actions such as certain colorings, certain straightening techniques etc...
Our hair capital is depleted over time. To preserve it, the colorings plant-based are a plus but they do not replace the nourishing and moisturizing care that should be done on the hair but also on the scalp, to allow the hair to be healthy, shiny, soft and supple.
The properties of coloring plant-based are:
1/ Dyeing property colouring Adds highlights to the hair, darkening it if necessary and colouring white hair.
2/ Sheathing sheathing Envelops the hair, creating a protective sheath that limits the consequences of various direct aggressions (= hair dryer, brush, pollution, sun).
3/ Purifying and purifying and stimulating The synergy of the different Ayurvedic plants provides the scalp with toning and purifying properties, favouring its microcirculation, which in turn plays an important role in hair growth and in slowing down hair loss.
A decrease in microcirculation is not the only factor in hair loss.
26 - I have been doing colorings plant-based for several months now, I find that my hair is darker than before, is this normal?
The formula of a coloring is established according to the diagnosis and the photos that you have sent us. Each formula is tailor-made and depends on the current color of your hair.
The formula should be applied according to the advice given.
If you wish to do the same color on your ROOTS that have grown back, you can keep the same formula.
(CAUTION: if you notice the appearance of white hair or a greater amount of white hair, the formula will have to be updated).
If you wish to do the same again color OR change the color on your LENGTHS, you must not apply the same mixture otherwise you will darken your color and have an impression of too light roots.
-> You must make a new diagnosis by sending us a new photo so that we can see how your coloring has evolved, in order to adapt the formula to your needs.
(CAUTION: regularly applying color to your hair will darken your hair. Don't forget that plant-based will not be able to lighten your hair if you find it too dark).
27 - How long before switching to Biocoiff' vegetal coloring ?
If your previous color is less than one month old :
There are few roots, so making a new color is too early unless you want to change your current color .
In this case, be careful as the overlay of color will darken your current color as plant-based cannot lighten.
If your previous color is more than one month old :
It is preferable to wait at least 1 to 2 months in order to have 1 to 2 cm of root, to avoid the superposition of
color on already coloured hair. FOR A FIRST TIME coloring
In the box color, a clay shampoo will be offered, allowing the removal of occlusive residues that could act as a barrier to the plant coloring .
There is no time limit between a coloring and a coloring Biocoiff, except for the fact that the roots should be present enough to avoid overloading color.
28 - Can you send me a box color from a photo found on the internet?
The coloring plant process is different from the classic oxidation process at coloring .
The plants contained in the coloring plant grow by offering us their by offering us their color thanks to the contact of the naturally acidic pH of our hair.
Each color obtained is a personalised color that has been developed thanks to your own pH.
We can get close to the colours you like, but we won't be able to achieve the same color as you would find in a photo.
Your request has nevertheless been passed on to our colourists and we will come back to you if a change of formula would be more appropriate in relation to the result obtained and the one you want.
As far as the coverage of the hair is concerned, this is due to the application which must be carried out with very fine separations by depositing the product in a cataplasm and not kneading it afterwards.
29 - The color is only 4 weeks old. Is this normal?
The coloring is a coloring which is fixed around the hair, creating a sheath around it.
These pigments are held in place by the naturally acidic pH of the hair's keratin, in contrast to the classic colorings oxidation pigments, which have an alkaline pH and cause bleeding over time.
Therefore, the durability of a coloring is longer than that of a conventional coloring and this durability depends on 2 things:
-> Care given to the hair to maintain the health of its scales, allowing the good adhesion of this colouring sheath;
-> The type of shampoos used, which, if not adapted both by its composition and its pH, can alter the sheath of color.
Moreover, if the shampoo is washed very frequently, it is normal that the washing action of the surfactants contained in a shampoo can have an impact on its durability.
At present, your objective being to lighten your color, and the plant-based not being able in theory to allow it due to its strong holding and its process, the fact that your color is currently a plus to reach your objective color.
We invite you to make a new diagnosis each time you order a box, by attaching photos of your hair so that we can adapt the formula and get closer to your goal color step by step as long as this is possible.
At the same time, we invite you to make an appointment at one of our partner salons so that they can carry out a complete diagnosis of your hair and scalp, in order to be able to advise you on the most appropriate shampoos and treatments.
30 - I want to order my box color I don't remember the nuance, if I choose to buy my box directly color how can I be sure that it is the same as last time?
If you wish to redo the same color on your roots as the previous time, your formula is recorded on your client record.
If you wish to make a change or re-colour your hair, we advise you to make a new diagnosis by sending us photos of your hair.
The coloring plant-based colouring is done by layering. If you lengthen your color with the same mixture as the previous time, the color risk of your lengths being too dark and your roots will have a lighter color impression.
MARTINE (confirmed customer) -
I'M STILL DELIGHTED WITH MY COLOR AND IT LASTS 2 MONTHS, SO I'M STILL LOYAL TO YOUR PRODUCTS.
ROSA ALVES (confirmed customer) -
I love !!!!